Below are the questions we hear most often. If you do not find the answer you need, our client care team is happy to help.
Are your fragrances authentic?
KAIRMERCÉ is built around authentic fragrance products and clear product information. If you have a question about a particular item, contact us before ordering and we can help with product details.
How do I choose a fragrance if I cannot smell it first?
Start with the fragrance family and mood you already know you enjoy. Our Fragrance Guide explains the main profiles and gives you a practical starting point. If you tell us a few fragrances you already like, we can help narrow your options.
How long should I test a fragrance?
Give a fragrance time to move from the opening into its heart and dry-down. A few hours on skin will usually tell you much more than the first few minutes.
Can fragrance smell different on different people?
Yes. Skin chemistry, temperature, hydration and environment can all influence how a fragrance develops. This is why sampling on your own skin is the best final test.
When will my order be processed?
Orders are prepared after checkout and handled according to the delivery option available for your order. Tracking information is provided when it is available.
How can I check my delivery status?
When tracking is available, it is sent to the email address used for the order. If you need help locating an update, contact client care with your order details.
Can I return a fragrance?
Return eligibility depends on the item and order. Please review our Returns page and contact us before sending anything back so we can provide the correct next steps.
Do you offer samples?
KAIRMERCÉ offers a sample-focused discovery experience where available. Product and order-specific sample details are shown on the relevant product or promotional information.
How do I contact client care?
Use our Contact page. Include your order number when your question relates to an existing order so we can help more efficiently.
Where can I browse all fragrance houses?
Visit Brands to browse the fragrance houses available at KAIRMERCÉ. Each brand card links directly to that house's product collection.