We want you to feel confident about your purchase. If you need to discuss a return, contact KAIRMERCÉ before sending an item back so we can confirm the applicable process for your order.
Before starting a return
Return eligibility can depend on the product, order status and condition of the item. Please keep the product, packaging and order information available while we review your request.
How to request help
- Contact client care and include your order number.
- Tell us which item you would like to return and the reason for the request.
- Wait for the return instructions before shipping the item.
Condition of returned items
Products should be returned in the condition required by the applicable return instructions. Fragrance is a personal-use product, so opening, using or altering an item may affect eligibility. We will confirm the requirements for your specific order before you send it.
Refunds
Once an eligible return has been received and reviewed, the applicable refund process will be handled according to the order and payment method. Timing can vary between the return review and the payment provider's processing.
Need help?
If you are unsure whether your order qualifies, please ask us first. We would rather clarify the correct next step than have you ship an item without the required authorization.