We want delivery to feel as straightforward as the fragrance you selected. The options and final shipping cost available to you are shown during checkout based on your order and destination.
Order processing
After checkout, your order enters preparation. Processing time can vary by order volume, product availability and any service conditions shown at checkout. We recommend reviewing the order confirmation as soon as it arrives and keeping it for your records.
Shipping options
Available delivery services, estimated timing and applicable charges are presented at checkout. If complimentary shipping is offered on an order or promotion, the applicable threshold and conditions are shown on the storefront or checkout.
Tracking
When tracking is available for your shipment, the tracking information is sent to the email address used for the order. Delivery estimates are provided by the carrier and can be affected by destination, weather or other carrier conditions.
Address changes
If you notice an address error after placing an order, contact us as soon as possible. We will do our best to help before the order enters shipment, but changes cannot be guaranteed after dispatch.
Questions about a delivery?
Contact client care with your order number and the email used at checkout. Providing those details helps us locate the order quickly.